Associate System Administrator

Job Description

• Monitor the organization's server systems, network devices, and infrastructure to ensure optimal performance and availability.
• Conduct routine system checks and implement updates, patches, and configurations to keep software and hardware up to date.
• Collaborate with the IT team to identify and resolve technical issues, incidents, and service requests promptly.
• Assist in managing user accounts, permissions, and access rights across various platforms and systems.
• Provide user support, including password resets, access requests, and basic system troubleshooting.
• Support the implementation and maintenance of security measures and protocols to safeguard the organization's IT infrastructure.
• Assist in configuring and monitoring firewalls, antivirus software, and intrusion detection systems.
• Assist in the installation, configuration, and testing of new hardware and software components.
• Set up workstations and peripherals for employees, ensuring smooth operations.
• Maintain accurate documentation of system configurations, procedures, and troubleshooting guides.
• Generate regular reports on system performance, security incidents, and ongoing projects.
• Assist in IT projects under the guidance of the Dev Ops, ensuring tasks are completed within specified timelines.
• Participate in research and evaluations of new technologies and solutions to support project initiatives.
• Liaise with vendors and service providers to coordinate support and troubleshoot hardware and software issues.
• Track and manage hardware and software licenses, ensuring compliance with contractual agreements.
• Provide training and support to end-users on various IT systems and applications.
• Help users troubleshoot and resolve technical issues to improve overall user experience.
• Continuously seek opportunities to enhance system performance, security, and efficiency.
• Proactively propose and implement process improvements to optimize IT operations.

Job Specification

• Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent experience).
• Demonstrated interest and knowledge in information technology systems administration.
• Familiarity with operating systems (e.g., Windows, Linux) and basic networking concepts.
• Basic understanding of server and networking hardware.
• Strong problem-solving and troubleshooting skills.
• Excellent communication and teamwork abilities.
• Willingness to learn and adapt to new technologies and industry trends.
• Relevant certifications such as CompTIA Network+, Microsoft Certified Solutions Associate (MCSA), or Linux Professional Institute Certification (LPIC-1).
• Prior experience in an IT support or system administration role.